Shipping Policy

Effective date: August 4, 2026. Please read this before ordering — it explains realistic delivery timelines so there are no surprises.

1. Where we ship from and processing time

Wag & Wiggle sources products through a global supplier network. Most orders ship directly from our suppliers’ warehouses, which are primarily located overseas. This lets us offer a wider range of products at lower prices, but it does mean shipping takes longer than a typical domestic retailer. Orders are processed and handed off to our supplier for fulfillment within 1 to 3 business days of purchase. During sales or holidays, processing may take slightly longer.

2. Delivery time and shipping costs

Standard shipping typically takes 10 to 20 business days from when your order is processed, and can extend by an additional 1 to 2 weeks during customs delays or holiday peak periods. Shipping is free on every order. Orders containing multiple items may ship from different suppliers and arrive in separate packages, on different days — this is normal and not a sign anything went wrong.

3. Order tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. Because tracking data originates overseas, it can take 2 to 5 days to first update after your order ships — this is normal for international carriers and not a sign your package is stuck.

4. International orders and customs

If you’re ordering from outside the United States, your order may be subject to import duties, taxes, or customs fees charged by your country on delivery. These are the responsibility of the customer and are not included in your order total. Customs processing can also add to delivery time and is outside our control.

5. Incorrect address and delays

Please double-check your shipping address at checkout. If a package is returned to the supplier due to an incorrect or incomplete address, we’ll contact you to arrange reshipment; a new shipping fee may apply. We’re unable to redirect packages once they’ve shipped. Delivery can occasionally be delayed by customs processing, extreme weather, carrier disruptions, or public holidays in the origin or destination country. These delays are outside our control — see our Refund & Return Policy for what to do if a package is significantly overdue.

6. Questions

Wag & Wiggle — 350 Donna Ln, Johnstown, CO 80534, United States — huuiboy@gmail.com