Refund and Returns Policy

We want you and your pet to be happy with your order. Because our products ship directly from our supplier network rather than a local warehouse, our return process works a little differently from a typical retail store — here’s exactly how it works.

1. Damaged, defective, or wrong item

If your order arrives damaged, defective, or isn’t what you ordered, email huuiboy@gmail.com within 14 days of delivery with your order number and photos or video of the item. We’ll review it and offer either a full refund or a free replacement, your choice. You will not need to ship the item back to us — return shipping to our overseas suppliers is often slower and more expensive than the item itself, so we resolve these with a refund or reship instead.

2. Item not received

If tracking shows no movement for 10 business days past the maximum estimated delivery window in our Shipping Policy, or tracking has gone stale, contact us at huuiboy@gmail.com with your order number. We’ll track it down with the carrier and, if it’s confirmed lost in transit, offer a full refund or a free reshipment.

3. Change of mind

Because items ship from our supplier network rather than a local warehouse, we’re not able to accept physical returns for change-of-mind orders. If an item simply isn’t what you expected once it arrives, and isn’t damaged, defective, or misdescribed, we’re happy to offer store credit or a partial refund, at our discretion. Contact huuiboy@gmail.com within 14 days of delivery and we’ll work it out with you.

4. Order cancellation

You can cancel an order for a full refund before it’s marked as fulfilled or shipped in our system — email huuiboy@gmail.com as soon as possible with your order number. Once an order has been placed with our supplier, we can no longer guarantee cancellation, but we’ll always try.

5. Refund processing

Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

6. Non-refundable items

Gift cards, if offered, and original shipping fees are non-refundable, except where the return is due to our error such as a wrong or damaged item.

7. How to start a claim

Email huuiboy@gmail.com with your order number, a short description of the issue, and photos or video if the item arrived damaged or incorrect. We aim to respond within 1 to 2 business days.

8. Contact us

Wag & Wiggle — 350 Donna Ln, Johnstown, CO 80534, United States — huuiboy@gmail.com